Shipping policy

gemora.store Shipping Policy

Order processing
Personalized orders from gemora.store require up to 2 business days to prepare before shipment. Orders placed on weekends or holidays begin processing on the next business day.

Estimated delivery
After processing, delivery can take up to 15 business days. Business days do not include weekends or public holidays. Delivery estimates begin when the order is shipped and are not guaranteed arrival dates.

Order tracking
When tracking is available, the tracking information will be sent to the email address provided at checkout. Tracking updates can take several days to appear after dispatch.

Shipping address
Customers are responsible for entering a complete and accurate delivery address. Contact gemora.store immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered production or shipment.

Delays and lost packages
Carrier delays, customs inspections, severe weather, peak seasons, and other events outside our control can affect delivery times. If tracking has not updated for an extended period or the order has not arrived after the estimated delivery period, contact us so we can investigate.

Customs and import charges
International orders may be subject to customs duties, taxes, or import fees charged by the destination country. Unless shown as included at checkout, these charges are the customer's responsibility.

Damaged or incorrect deliveries
If your order arrives damaged, defective, or incorrect, contact gemora.store promptly with the order number and clear photos. We will review the issue and arrange an eligible replacement at no additional cost.

Contact
For shipping questions, email ni.queralto@gmail.com.