Refund policy

gemora.store 30-Day Return and Replacement Policy

At gemora.store, we accept return requests made within 30 days of delivery.

To be eligible for a return, your Eternal Moment Necklace must be returned in the condition in which it was received, with its original packaging and proof of purchase. Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items
Inspect your order when it arrives. If your necklace is damaged, defective, or incorrect, contact gemora.store promptly and include clear photos of the item and packaging. After review, we will arrange a replacement at no additional cost or provide another appropriate solution.

Personalized products
Because each necklace is made using the photo submitted with the order, please verify your photo before completing checkout. We accept eligible returns within the 30-day period, but the returned item must not show damage caused after delivery.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. We recommend using a tracked shipping service.

Refunds
We will notify you after the return has been received and inspected. Approved refunds are issued to the original payment method. Processing by your bank or payment provider may require additional time.

Cancellations
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after personalization or production has begun.

Contact
To request a return, replacement, or cancellation, email ni.queralto@gmail.com. We will provide the return instructions and destination address.